Refund policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it.
To start a return, you can contact us at tolohra@gmail.com
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at tolohra@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at tolohra@gmail.com.
Refund Policy
We want you to love your Tolohra piece. If you change your mind, here's how returns work.
Your right to cancel
Under the Consumer Contracts Regulations 2013, you have 14 days from receiving your order to cancel for any reason — no explanation needed. Once you've told us you'd like to cancel, you then have a further 14 days to send the item back to us.
Condition of returned items
Items must be returned in the same condition you received them, with all original packaging, tags, and any authentication documentation included. As these are one-of-a-kind vintage pieces, please handle them with care while deciding whether to keep them.
Return postage
Return postage is the customer's responsibility. Given the value of these items, we strongly recommend using a tracked and insured shipping service, as we cannot issue a refund for items lost or damaged in transit back to us.
Refunds
Once we receive your returned item, we will inspect it and process your refund within 14 days, including your original standard delivery cost. Refunds are issued to your original payment method.
Faulty or misdescribed items
If an item arrives faulty, damaged, or not as described — including any authenticity concerns — please see our Authenticity Guarantee page or contact us straight away. Your statutory rights under the Consumer Rights Act 2015 are unaffected by this policy.
How to start a return
Email us at tolohra@gmail.com with your order number and we'll guide you through the process.